Background click crash

[Steve L~]

Hello,

We have a few x86 PCs (with onboard Intel Graphics) which, if you click on the background of the CC graphics window, always results in a crash. Selecting a cloud is OK, its just if you miss the cloud and get the background...! I suspect its the graphics card but anyone else had this problem?

here's a log if it helps:

Problem signature:
Problem Event Name: APPCRASH
Application Name: CloudCompare.exe
Application Version: 0.0.0.0
Application Timestamp: 5618e011
Fault Module Name: igdogl32.dll
Fault Module Version: 8.14.8.1064
Fault Module Timestamp: 4ee7db41
Exception Code: c0000005
Exception Offset: 0009e92c
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 2057
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

[daniel]

What version of CC are you using? I remember such a bug but it was a long time ago :D

[Steve L~]

Hi Daniel,

It's the latest 2.6.2, the 32 bit version.

[daniel]

Oups ;)

Then I'll have to retry this on a 32 bits OS... it will be hard to find :D

[Ruslan]

Hello.

I have this error when trying to run:

Problem signature
Problem Event Name:APPCRASH
Application Name:CloudCompare.exe
Application Version:0.0.0.0
Application Timestamp:5aa6ddc4
Fault Module Name:Qt5Gui.dll
Fault Module Version:5.9.3.0
Fault Module Timestamp:5a0d5292
Exception Code:c0000005
Exception Offset:000000000007be70
OS Version:6.1.7601.2.1.0.768.2
Locale ID:1049
Additional Information 1:d141
Additional Information 2:d1417c7b6915f5121a007eae4f7ff6d1
Additional Information 3:c8b1
Additional Information 4:c8b13a0d38968c0de2b2fc5663a488b7

[daniel]

Is it occurring when you try to "run" CloudCompare, or when you click on the background? (because this is the topic of this thread...)

If it's only when you start CC, then it's probably an issue with your graphic card (if you are lucky you only need to update the drivers, otherwise it may mean that your graphic card is too old).

[Ruslan]

Sorry. Only at startup. I updated the driver. The error remains. My graphic card of Radeon HD 6490m

[daniel]

Ouch, it's pretty old (2011!) so I guess it won't be supported indeed.