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CC crash on startup new PC
Posted: Mon Jul 15, 2019 10:27 am
by Jasperjvr
HI,
I hope somebody can assist. I have been using CC on my laptop for quite a while and it works great. (i7 with quadro 3000m) However on my new PC the app crashes or becomes non responsive on startup. I have tried all the versions available with the same result, compatibility modes, administrator all of those. Can anybody confirm whether CC runs on i9 9900 with an RTX 2080 8GB GDDR6. Any help will be appreciated
Jasper
Re: CC crash on startup new PC
Posted: Mon Jul 15, 2019 6:20 pm
by daniel
Are you sure the NVidia card is used? (and not the integrated chipset - if any).
Re: CC crash on startup new PC
Posted: Mon Jul 15, 2019 6:36 pm
by Jasperjvr
Hi Daniel,
Pretty sure it is using NVidia card. I have enabled relevant card functions also in the Manage 3D settings for the app. I have noted other people also having the problem. In some cases it was resolved by lower the resolution from 4K to 1080P. In my case I am running at 1080 so not that...This is a pity. Really needed this for a project I am working on... This is the first application on my new PC to give problems, all other run perfectly fine so cannot be something seriously wrong. I also updated the NVidia drivers but no change.
Re: CC crash on startup new PC
Posted: Tue Jul 16, 2019 2:00 pm
by Jasperjvr
So can anybody perhaps confirm if cloud compare works with the MSI GEFORCE RTX 2080 graphics card? Only thing I can think of is some incompatibility there. Just shows the splash screen and outline of app before becoming unresponsive...
Re: CC crash on startup new PC
Posted: Tue Jul 16, 2019 8:20 pm
by daniel
Which version are you trying to run by the way?
Re: CC crash on startup new PC
Posted: Thu Jul 18, 2019 1:24 pm
by Jasperjvr
Hi Daniel,
I have tried both 2.10 and 2.11 as well as 2.6 and 2.9 that I had. All becomes non responsive after splash screen. The stereo version actually starts to show the application open but does not allow me to click anything, after which it also becomes unresponsive. Very weird...
Re: CC crash on startup new PC
Posted: Fri Jul 19, 2019 7:16 am
by daniel
That's definitely looks like an incompatibility between the driver and Qt...
The official version of CloudCompare is compiled with Qt 5.9. But the 5.13 is already out, so it may fix this issue (who knows...).
Do you have the ability to compile CC on your side by any chance?
Re: CC crash on startup new PC
Posted: Mon Jul 22, 2019 12:21 pm
by Jasperjvr
Hi Daniel,
Thanks for the feedback. I am unfortunately not familiar with compiling, but could perhaps give it a go if you can point me in the right direction.
Re: CC crash on startup new PC
Posted: Mon Jul 22, 2019 7:08 pm
by daniel
Hum, I'll try to compile it myself then ;)
Re: CC crash on startup new PC
Posted: Mon Jul 22, 2019 10:29 pm
by daniel